Terms of Service

2. Cash on Delivery (COD) & Pricing

• All orders are settled via Cash on Delivery (COD) in Bangladeshi Taka (৳).
• Customers must have physical cash available upon rider arrival. Please notify your rider if you require large note change.
• Delivery fees are calculated dynamically based on your designated Bashundhara Block (typically ৳50–৳80) and are displayed clearly prior to checkout confirmation.
• There are no hidden convenience fees or credit card surcharges.

3. Operating Hours & Delivery Estimates

Nitebites is a late-night cloud kitchen. Standard operating hours are 10:00 PM to 5:00 AM every night. Orders received outside operational hours will be held for opening or queued accordingly.

Standard delivery takes approximately 30 to 45 minutes from order confirmation. Factors such as extreme rain, gate access security checks, or high late-night order volume may occasionally alter delivery duration.

4. Order Cancellation Policy

Because our food is freshly cooked on demand, cancellation rules are as follows:

• Pending Status: You may cancel directly through your order tracking link without penalty while your order remains in "Pending" status.
• Kitchen Preparation: Once kitchen cooking begins ("Preparing" status), cancellations cannot be accepted.
• Refusal on Arrival: Arbitrary refusal of Cash on Delivery orders upon rider delivery will result in permanent blacklisting of the customer phone number and delivery address across all Nitebites channels.

5. Customer Support & Disputes

For immediate questions regarding order status, damaged items, or missing condiments, please contact our dispatch desk directly at: